Ticket Policies / Lack of Flexibility

[proshox]

I am curious to know if I am alone in my continued frustration with ticket office/SASO. I understand the need for rules, but their processes tie customer/donor hands.

NCAA TICKETS:

Historically I have been denied ticket pick-up at NCAA tournament because the name of tickets was in senior citizen's name that couldn't make the trip (BTW - this was a large donor with the name placed prominently in the building), but I understood the problem the administration was trying to combat. Unfortunately, they were very inconsistent in how this new “rule” was applied and cost me a lot of money to rectify.

GAME DAY ADMINISTRATION:

I have had to go to war with game day staff when my baby's diaper bag didn't look enough like a “diaper bag.” I also battled to make arrangements to walk my wife to our car when our son became ill at a game (I tried to offer to rebuy a ticket, but alas we were "sold-out.")

SEASON TICKET RENEWAL:

My latest frustration is regarding my wish to "downgrade" SASO level. They provide no avenue to do this. The ticket office keeps calling me back asking for renewal and each time I explain I would like to downgrade the number of seats and the SASO level. They can support less seats, but not a downgrade in seat level. I have told them I am willing to take the two least desirable seats and then see what happens in July when priority order comes out. The only offer they can make is for me to buy two of my current seats at the Higher Donation level and then down grade. I wouldn’t get a refund for the difference since it is a “donation.”

I have made it clear I will donate and purchase seats if they can find a way to work with me…. We will see what happens in July.

[Guest]

On Point #1 and #2 I have always tried to view the situation like my HOA. In so far as there are reasons for the rules, and they can't please everybody. So they make the "best" compromise they can to appease the most people. I think #2 is a security issue, but kinda seems a little pointless since they check inside the bags anyway, but hey those are the rules.

On point #3 I think it depends on where your current seats are located SASO Donation wise, and whether or not you are trying to keep two of those same seats. If you are asking to move to new seats in a lower SASO Donation level that's different to me. If you want to keep two of your current seats, and pay less for them that isn't going to happen. I will also note that if you want to move to less expensive seats then you will forfeit your higher level seats (especially if you haven't paid the SASO for them), and also be at the mercy of your accumulated SASO points when they are filling the empty seats this summer. So my suggestion is to pay them the lower SASO amount, give up your seats, and then wait to see if there are seats available to you when they call to fill the open seats. It's a risk

I have no inside knowledge except for personal experience going through a similar process several years ago. I wish you the best.

[Stickboy46]

I am curious to know if I am alone in my continued frustration with ticket office/SASO. I understand the need for rules, but their processes tie customer/donor hands.

NCAA TICKETS:

Historically I have been denied ticket pick-up at NCAA tournament because the name of tickets was in senior citizen's name that couldn't make the trip (BTW - this was a large donor with the name placed prominently in the building), but I understood the problem the administration was trying to combat. Unfortunately, they were very inconsistent in how this new “rule” was applied and cost me a lot of money to rectify.

GAME DAY ADMINISTRATION:

I have had to go to war with game day staff when my baby's diaper bag didn't look enough like a “diaper bag.” I also battled to make arrangements to walk my wife to our car when our son became ill at a game (I tried to offer to rebuy a ticket, but alas we were "sold-out.")

SEASON TICKET RENEWAL:

My latest frustration is regarding my wish to "downgrade" SASO level. They provide no avenue to do this. The ticket office keeps calling me back asking for renewal and each time I explain I would like to downgrade the number of seats and the SASO level. They can support less seats, but not a downgrade in seat level. I have told them I am willing to take the two least desirable seats and then see what happens in July when priority order comes out. The only offer they can make is for me to buy two of my current seats at the Higher Donation level and then down grade. I wouldn’t get a refund for the difference since it is a “donation.”

I have made it clear I will donate and purchase seats if they can find a way to work with me…. We will see what happens in July.

I have the two least desirable seats in the house (not kidding) ... tell them to just swap them with me :)

[proshox]

I have the two least desirable seats in the house (not kidding) ... tell them to just swap them with me :)

They wouldn't if we tried... don't ask me how I would know:)